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Hospitality Guidelines Series: Front Office

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Hospitality Indugly,especially in most of the new developed countries has just become a very good buyness. Every country may havents own charac teristics such as c te, culture, landscape and ocople, but there shouldn's be any discrepancies in erowof the service given in this industry. More over, the competition among hotels is very tight and there is a possibility that in the next decade some hotels will fhayatog hayato close down because of their loos ing market shage. The most influential factors on the situation are the brynsation's lack of leadershipand theemploypes lack ploonfalence in performing ther Jobs due to their unawareness of the policies and procedures as their buide

Front Office is the first ook of the Hospitality Guidelines Spries And in this book the writer, whtas wide khowledge and an amplo experience in Hotel Management, gives guidance to the hote staffs on how to handle each task or situation in it own area of operatfon

This book is not only thool for the management get basic technical knowlesige and for the staffs provide proper services, but it is also of benefitt the hoteliers to have confident employees and con sequently to attain more solid, profitable busines as well as to the officials to have a parameter of basic service requirements

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Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

647.9 ILL h

Penerbit

Jakarta : PT Gramedia Pustaka Utama., 1998

Deskripsi Fisik

x, 254 hlm ; ilus ;21cm

Bahasa

Indonesia

ISBN/ISSN

979-605-732-8

Klasifikasi

647.9

Tipe Isi

text

Tipe Media

unmediated

Tipe Pembawa

volume

Edisi

Cetakan pertama

Subjek

Perhotelan
Front office
pelayan tamu
hospitalilty management

Info Detail Spesifik

Panduan operasional front office hotel, termasuk pelayanan tamu dan SOP departemen. Tipe Isi

Pernyataan Tanggungjawab

oleh Ilie Gabriel Wantah

Versi lain/terkait

Lampiran Berkas

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